Cancellations must be submitted in writing before the program start date.

• Cancellations must be received at least 5 working days before the class start date for a refund, minus a $25 processing fee.
• Cancellations made less than 5 working days before the class starts or failure to attend the training are non-refundable.
• Refunds are not available after the course has started.
• Substituting another attendee may be possible if arranged in advance—contact the program lead for details.
• If you register and cannot attend, you must cancel in writing (email or phone) by the deadline to qualify for the partial refund or a one-time transfer to the next session. No shows will forfeit the fee.

Substitutions may be allowed if they are requested and approved before the first class begins. Because this program registration is tied to the individual participant rather than the organization, substitutions cannot be made once the first class session has started, including sending someone in your place for a session you cannot attend.

• The Training Institute reserves the right to cancel or reschedule the program if minimum enrollment is not met. In such cases, participants will be notified and offered a full refund or transfer to a future session.