(559) 243-7530
PROFESSIONAL DEVELOPMENT
Customer Service Academy
Deliver Better Service, Reduce Stress, and Improve Results
Strong customer service is the backbone of every successful business. The Customer Service Academy is a dynamic, three-part training series designed to help professionals enhance their communication skills, improve service delivery, and handle challenging situations with confidence. Whether you serve internal teams or external customers, this program will give you the tools to exceed expectations and thrive in any workplace.
Program Overview
- Learn the six key elements of excellent customer service
- Communicate more effectively in person and over the phone
- Develop proven techniques for handling conflict and difficult customers
- Strengthen problem-solving and de-escalation skills
- Discover strategies to manage workplace stress
Who Should Attend?
This course is ideal for professionals in any industry who interact with customers, clients, or coworkers. Perfect for frontline staff, supervisors, support teams, and anyone looking to improve service and communication.
What You’ll Learn
Customer Service Focus, Goal Setting & Expectations
- Define customer service
- Understand key areas of customer expectations
- Align personal goals with workplace and customer standards
Communication, Telephone Techniques & Difficult Customers
- Practice effective verbal and phone communication
- Handle difficult interactions with professionalism
- Learn to adapt under pressure and manage customer concerns
Problem Solving, Conflict Resolution & Workplace Stress
- Resolve customer issues using step-by-step methods
- Address conflict constructively in the workplace
- Learn quick stress-reducing strategies to maintain balance
REGISTRATION FEES
General Public
- $269 – Regular Registration
- Includes All Training Materials
*ETP Employer Sponsored
- $119 – ETP Eligible Employer Rate Per Person
- Includes All Training Materials
*Qualifying companies can send employees for a discounted rate of $119 for 3 days of training through the Employment Training Program (ETP) funded by the Employment Training Tax.
POLICIES & QUESTIONS
Cancellation Policy:
Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee. After that, cancellations are subject to the entire course fee. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.
Questions or Concerns:
Program Lead: Celia Zamora
Telephone: (559) 243-7534
Sep 26, 2024
Oct 3, 2024
Oct 10, 2024
In-Person Class
Space is Limited
Registration Closes:
Sep 25, 2024 or When Class is Full
Check-In: 12:30 PM - 1:00 PM
Class: 1:00 PM - 5:00 PM
Space is Limited
Registration Closes:
Sep 25, 2024 or When Class is Full
Check-In: 12:30 PM - 1:00 PM
Class: 1:00 PM - 5:00 PM
Training Location
Herndon Campus, 390 W. Fir Ave., Bldg. A, Rm. 214, Clovis, CA 93611