Training Institute, SCCCD

Social Intelligence (Online)
2026-02-10 13:00 - 2026-02-17 16:00 (America/Los_Angeles) | Online (Zoom), CA
SOCIAL INTELLIGENCE

Build Stronger Relationships with Empathy and Insight

Social intelligence is a powerful skill that helps you understand your role in the workplace, navigate relationships with others, and communicate with greater impact. This 6-hour training is designed to help professionals develop emotional awareness, improve interpersonal communication, and build stronger connections with colleagues, customers, and teams.
Program Overview

Boost your self-awareness and emotional insight
Improve your communication and listening skills
Understand and interpret social cues and body language
Learn to build trust and develop authentic rapport
Enhance professional interactions with empathy and clarity

Who Should Attend?

This course is perfect for professionals across all industries who want to improve communication, enhance workplace relationships, and build stronger customer and team interactions.

What You Will Learn:

Increase Your Self-Awareness – Reflect on your actions and embrace change
The Keys to Empathy – Listen without judgment and understand others’ perspectives
Active Listening – Stay focused, attuned, and engaged in conversations
Insight into Behavior – Separate emotion from fact and understand digital interactions
Communication – Maintain respect and professionalism, even under stress
Social Cues I & II – Recognize non-verbal signals, adapt to social dynamics
Conversation Skills – Engage confidently and stay present during interactions
Body Language – Use posture and movement to communicate clearly and effectively
Building Rapport – Foster genuine connections through curiosity and empathy

REGISTRATION FEES

Public Offering:

$189 – Registration
Includes all training materials
Class Date: Feb 10 & 17, 2026
Time: 1:00 PM – 4:00 PM

POLICIES & QUESTIONS

Cancellation Policy:

Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee. After that, cancellations are subject to the entire course fee. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.

Questions or Concerns:

Program Lead: Frank M. Nuñez
Telephone: (559) 243-7281

Email

Microsoft Excel - Essential Skills
2026-02-17 13:00 - 2026-03-03 16:00 | Herndon Campus, 390 W. Fir Ave., Clovis, CA, 93612, United States
MICROSOFT EXCEL – ESSENTIAL SKILLS

Master the Basics. Unlock the Power. Work Smarter.

Take your Excel skills to the next level with our hands-on, practical training designed for today’s working professionals. Whether you’re new to Excel or need a refresher, this interactive workshop series will give you the tools to boost your productivity and confidence using Microsoft Excel.
What You’ll Gain:

Enhanced spreadsheet productivity
Stronger data visualization skills
Time-saving tips and tricks
Confidence working with formulas, formatting, and functions
A certificate of completion and OPAC-tested Excel proficiency

Who Should Attend?

This program is tailored for office professionals, small business owners, administrative staff, or anyone looking to improve performance and efficiency with Excel within all industry sectors.

WHAT YOU WILL LEARN

Session 1: Creating Worksheets, Formulas & Functions

Explore the Excel interface
Create worksheets from scratch
Master essential formulas and functions (SUM, AVERAGE, COUNT, MAX, MIN)
Learn AutoSum and error-reducing tips

Session 2: Modifying and Formatting Worksheets

Adjust rows, columns, and cell content with precision
Use the Format Painter, fonts, styles, and mini toolbar
Improve worksheet readability and professional appearance

Session 3: Printing, Managing Workbook Content, & Customization

Manage multiple worksheets and workbooks
Customize print settings for perfect output
Personalize the Excel environment with ribbons, add-ins, and shortcuts
Wrap-up project to apply all skills
Final OPAC test to validate your Excel knowledge

REGISTRATION FEES

Public Offering:

$309 – Registration
Includes all training materials and OPAC certification exam.
Class Dates: Feb 17, 24; Mar 3, 2026

POLICIES & QUESTIONS

Cancellation Policy:

Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee. After that, cancellations are subject to the entire course fee. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.

Questions or Concerns:

Program Lead: Frank M. Nuñez
Telephone: (559) 243-7281

Email

Customer Service Academy
2026-03-05 13:00 - 2026-03-19 16:00 | Herndon Campus, 390 W. Fir Ave., Clovis, CA, 93612, United States
CUSTOMER SERVICE ACADEMY

Deliver Better Service, Reduce Stress, and Improve Results

Strong customer service is the backbone of every successful business. The Customer Service Academy is a dynamic, three-part training series designed to help professionals enhance their communication skills, improve service delivery, and handle challenging situations with confidence. Whether you serve internal teams or external customers, this program will give you the tools to exceed expectations and thrive in any workplace.
Program Overview

Learn the six key elements of excellent customer service
Communicate more effectively in person and over the phone
Develop proven techniques for handling conflict and difficult customers
Strengthen problem-solving and de-escalation skills
Discover strategies to manage workplace stress

Who Should Attend?

This course is ideal for professionals in any industry who interact with customers, clients, or coworkers. Perfect for frontline staff, supervisors, support teams, and anyone looking to improve service and communication.

WHAT YOU WILL LEARN

Customer Service Focus, Goal Setting & Expectations

Define customer service
Understand key areas of customer expectations
Align personal goals with workplace and customer standards

Communication, Telephone Techniques & Difficult Customers

Practice effective verbal and phone communication
Handle difficult interactions with professionalism
Learn to adapt under pressure and manage customer concerns

Problem Solving, Conflict Resolution & Workplace Stress

Resolve customer issues using step-by-step methods
Address conflict constructively in the workplace
Learn quick stress-reducing strategies to maintain balance

REGISTRATION FEES

Public Offering:

$279 – Registration
Includes all training materials
Class Dates: Mar 5, 12 & 19, 2026

POLICIES & QUESTIONS

Cancellation Policy:

Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee. After that, cancellations are subject to the entire course fee. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.

Questions or Concerns:

Program Lead: Frank M. Nuñez
Telephone: (559) 243-7281

Email

Microsoft Excel - Intermediate Skills
2026-03-10 13:00 - 2026-03-31 16:00 | Herndon Campus, 390 W. Fir Ave., Clovis, CA, 93612, United States
MICROSOFT EXCEL – INTERMEDIATE SKILLS

Go Beyond the Basics. Analyze, Visualize, and Excel.

Take your Excel expertise to the next level with this interactive, hands-on workshop series designed for professionals ready to move beyond foundational skills. Whether you’re managing large datasets, creating insightful reports, or building visual dashboards, this course will help you utilize Excel’s powerful tools to work faster and smarter.
Program Highlights:

Half-day sessions designed for busy professionals
Hands-on practice with activities and scenarios
Increase your productivity and reduce errors
Learn advanced formulas, PivotTables, and dynamic charts
Earn a certificate of completion and validate your skills with OPAC testing

Who Should Attend?

This program is ideal for office professionals, analysts, managers, and Excel users who want to boost productivity with advanced Excel tools, analyze and visualize data more effectively, and streamline workflow and reporting processes.

WHAT YOU WILL LEARN

Session 1: Creating Advanced Formulas & Data Analysis

Use range names in formulas
Apply logical, lookup, text, date, and financial functions
Build smarter spreadsheets that work for you

Session 2: Organizing Data with Tables & Charts

Create and format tables
Sort, filter, and summarize data
Design impactful charts and add trendlines
Build advanced chart types for deeper insights

Session 3: PivotTables, PivotCharts & Graphics

Build dynamic PivotTables and filter data with slicers
Create and customize PivotCharts
Incorporate SmartArt and graphical objects into reports

Session 4: Enhancing Workbooks + Final Project & OPAC Testing

Customize themes and templates
Protect workbooks and prepare for distribution
Apply all your skills in a capstone project
Validate your knowledge with OPAC testing and receive a certificate

REGISTRATION FEES

Public Offering:

$399 – Registration
Includes all training materials and OPAC certification exam.
Class Dates: Mar 10, 17, 24 & 31, 2026

POLICIES & QUESTIONS

Cancellation Policy:

Cancellations received up to five (5) working days before the course start date are refundable, minus a $25 processing fee. After that, cancellations are subject to the entire course fee. Please note that if you don’t cancel and don’t attend, you are still responsible for payment.

Questions or Concerns:

Program Lead: Frank M. Nuñez
Telephone: (559) 243-7281

Email
