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DTSTART;TZID=America/Los_Angeles:20260217T130000
DTEND;TZID=America/Los_Angeles:20260303T160000
DTSTAMP:20260507T041049
CREATED:20250702T202445Z
LAST-MODIFIED:20251031T181647Z
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SUMMARY:Microsoft Excel - Essential Skills
DESCRIPTION:MICROSOFT EXCEL – ESSENTIAL SKILLS\n\n\n\n\n\nMaster the Basics. Unlock the Power. Work Smarter.\n\n\n\n\nTake your Excel skills to the next level with our hands-on\, practical training designed for today’s working professionals. Whether you’re new to Excel or need a refresher\, this interactive workshop series will give you the tools to boost your productivity and confidence using Microsoft Excel. \nWhat You’ll Gain:\n\n\n\n\n\n\n\n\n\n\nEnhanced spreadsheet productivity\nStronger data visualization skills\nTime-saving tips and tricks\nConfidence working with formulas\, formatting\, and functions\nA certificate of completion and OPAC-tested Excel proficiency\n\n\n\nWho Should Attend?\n\n\nThis program is tailored for office professionals\, small business owners\, administrative staff\, or anyone looking to improve performance and efficiency with Excel within all industry sectors. \n\n\nWHAT YOU WILL LEARN\n\n\nSession 1: Creating Worksheets\, Formulas & Functions\n\n\n\nExplore the Excel interface\nCreate worksheets from scratch\nMaster essential formulas and functions (SUM\, AVERAGE\, COUNT\, MAX\, MIN)\nLearn AutoSum and error-reducing tips\n\n\n\nSession 2: Modifying and Formatting Worksheets\n\n\n\nAdjust rows\, columns\, and cell content with precision\nUse the Format Painter\, fonts\, styles\, and mini toolbar\nImprove worksheet readability and professional appearance\n\n\n\nSession 3: Printing\, Managing Workbook Content\, & Customization\n\n\n\nManage multiple worksheets and workbooks\nCustomize print settings for perfect output\nPersonalize the Excel environment with ribbons\, add-ins\, and shortcuts\nWrap-up project to apply all skills\nFinal OPAC test to validate your Excel knowledge\n\n\n\nREGISTRATION FEES\n\n\n\n\nPublic Offering:\n\n\n\n\n\n$309 – Registration\nIncludes all training materials and OPAC certification exam.\nClass Dates: Feb 17\, 24; Mar 3\, 2026\n\n\n\n\n\nPOLICIES & QUESTIONS\n\n\nCancellation Policy:\n\n\nCancellations received up to five (5) working days before the course start date are refundable\, minus a $25 processing fee. After that\, cancellations are subject to the entire course fee. Please note that if you don’t cancel and don’t attend\, you are still responsible for payment. \n\n\nQuestions or Concerns:\n\nProgram Lead: Frank M. Nuñez\nTelephone: (559) 243-7281\n\nEmail
URL:https://mytraininginstitute.org/event/excel_essential/
LOCATION:Herndon Campus\, 390 W. Fir Ave.\, Clovis\, CA\, 93612\, United States
ATTACH;FMTTYPE=image/png:https://mytraininginstitute.org/wp-content/uploads/2025/07/Excel-EssentialsBanner.png
ORGANIZER;CN="The Training Institute":MAILTO:frank.nunez@scccd.edu
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DTSTART;TZID=America/Los_Angeles:20260305T130000
DTEND;TZID=America/Los_Angeles:20260319T160000
DTSTAMP:20260507T041049
CREATED:20250707T195347Z
LAST-MODIFIED:20251031T181133Z
UID:10000036-1772715600-1773936000@mytraininginstitute.org
SUMMARY:Customer Service Academy
DESCRIPTION:CUSTOMER SERVICE ACADEMY\n\n\n\n\n\nDeliver Better Service\, Reduce Stress\, and Improve Results\n\n\n\n\nStrong customer service is the backbone of every successful business. The Customer Service Academy is a dynamic\, three-part training series designed to help professionals enhance their communication skills\, improve service delivery\, and handle challenging situations with confidence. Whether you serve internal teams or external customers\, this program will give you the tools to exceed expectations and thrive in any workplace. \nProgram Overview\n\n\n\n\n\n\n\n\n\n\nLearn the six key elements of excellent customer service\nCommunicate more effectively in person and over the phone\nDevelop proven techniques for handling conflict and difficult customers\nStrengthen problem-solving and de-escalation skills\nDiscover strategies to manage workplace stress\n\n\n\nWho Should Attend?\n\n\nThis course is ideal for professionals in any industry who interact with customers\, clients\, or coworkers. Perfect for frontline staff\, supervisors\, support teams\, and anyone looking to improve service and communication. \n\n\nWHAT YOU WILL LEARN\n\nCustomer Service Focus\, Goal Setting & Expectations\n\n\nDefine customer service\nUnderstand key areas of customer expectations\nAlign personal goals with workplace and customer standards\n\n\n\nCommunication\, Telephone Techniques & Difficult Customers\n\n\n\nPractice effective verbal and phone communication\nHandle difficult interactions with professionalism\nLearn to adapt under pressure and manage customer concerns\n\n\n\nProblem Solving\, Conflict Resolution & Workplace Stress\n\n\n\nResolve customer issues using step-by-step methods\nAddress conflict constructively in the workplace\nLearn quick stress-reducing strategies to maintain balance\n\n\n\nREGISTRATION FEES\n\n\n\n\nPublic Offering:\n\n\n\n\n\n$279 – Registration\nIncludes all training materials\nClass Dates: Mar 5\, 12 & 19\, 2026\n\n\n\n\n\nPOLICIES & QUESTIONS\n\n\nCancellation Policy:\n\n\nCancellations received up to five (5) working days before the course start date are refundable\, minus a $25 processing fee. After that\, cancellations are subject to the entire course fee. Please note that if you don’t cancel and don’t attend\, you are still responsible for payment. \n\n\nQuestions or Concerns:\n\nProgram Lead: Frank M. Nuñez\nTelephone: (559) 243-7281\n\nEmail
URL:https://mytraininginstitute.org/event/customer-service/
LOCATION:Herndon Campus\, 390 W. Fir Ave.\, Clovis\, CA\, 93612\, United States
ATTACH;FMTTYPE=image/png:https://mytraininginstitute.org/wp-content/uploads/2025/07/Customer-Service-AcademyBanner-1.png
ORGANIZER;CN="The Training Institute":MAILTO:frank.nunez@scccd.edu
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DTSTART;TZID=America/Los_Angeles:20260310T130000
DTEND;TZID=America/Los_Angeles:20260331T160000
DTSTAMP:20260507T041049
CREATED:20250707T183512Z
LAST-MODIFIED:20251031T181832Z
UID:10000035-1773147600-1774972800@mytraininginstitute.org
SUMMARY:Microsoft Excel - Intermediate Skills
DESCRIPTION:MICROSOFT EXCEL – INTERMEDIATE SKILLS\n\n\n\n\n\nGo Beyond the Basics. Analyze\, Visualize\, and Excel.\n\n\n\n\nTake your Excel expertise to the next level with this interactive\, hands-on workshop series designed for professionals ready to move beyond foundational skills. Whether you’re managing large datasets\, creating insightful reports\, or building visual dashboards\, this course will help you utilize Excel’s powerful tools to work faster and smarter. \nProgram Highlights:\n\n\n\n\n\n\n\n\n\n\nHalf-day sessions designed for busy professionals\nHands-on practice with activities and scenarios\nIncrease your productivity and reduce errors\nLearn advanced formulas\, PivotTables\, and dynamic charts\nEarn a certificate of completion and validate your skills with OPAC testing\n\n\n\nWho Should Attend?\n\n\nThis program is ideal for office professionals\, analysts\, managers\, and Excel users who want to boost productivity with advanced Excel tools\, analyze and visualize data more effectively\, and streamline workflow and reporting processes. \n\n\nWHAT YOU WILL LEARN\n\n\nSession 1: Creating Advanced Formulas & Data Analysis\n\n\n\nUse range names in formulas\nApply logical\, lookup\, text\, date\, and financial functions\nBuild smarter spreadsheets that work for you\n\n\n\nSession 2: Organizing Data with Tables & Charts\n\n\n\nCreate and format tables\nSort\, filter\, and summarize data\nDesign impactful charts and add trendlines\nBuild advanced chart types for deeper insights\n\n\n\nSession 3: PivotTables\, PivotCharts & Graphics\n\n\n\nBuild dynamic PivotTables and filter data with slicers\nCreate and customize PivotCharts\nIncorporate SmartArt and graphical objects into reports\n\n\nSession 4: Enhancing Workbooks + Final Project & OPAC Testing\n\n\n\nCustomize themes and templates\nProtect workbooks and prepare for distribution\nApply all your skills in a capstone project\nValidate your knowledge with OPAC testing and receive a certificate\n\n\n\n\nREGISTRATION FEES\n\n\n\n\nPublic Offering:\n\n\n\n\n\n$399 – Registration\nIncludes all training materials and OPAC certification exam.\nClass Dates: Mar 10\, 17\, 24 & 31\, 2026\n\n\n\n\n\nPOLICIES & QUESTIONS\n\n\nCancellation Policy:\n\n\nCancellations received up to five (5) working days before the course start date are refundable\, minus a $25 processing fee. After that\, cancellations are subject to the entire course fee. Please note that if you don’t cancel and don’t attend\, you are still responsible for payment. \n\n\nQuestions or Concerns:\n\nProgram Lead: Frank M. Nuñez\nTelephone: (559) 243-7281\n\nEmail
URL:https://mytraininginstitute.org/event/microsoft-excel-intermediate-skills/
LOCATION:Herndon Campus\, 390 W. Fir Ave.\, Clovis\, CA\, 93612\, United States
ATTACH;FMTTYPE=image/png:https://mytraininginstitute.org/wp-content/uploads/2025/07/Excel-IntermediateBanner.png
ORGANIZER;CN="The Training Institute":MAILTO:frank.nunez@scccd.edu
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